customer service / 10 posts found

Are You Listening To Your Customers?

by Walt
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Customers Just Want to be Heard If you have ever had to jump through hoops just to talk to a live customer service agent, or have solicited input from the public on just about any project, you probably understand one fundamental truth of working with the public: people just want to be heard. If you […]

Does Customer Service Need To Change Now That We Have Social Media?

by Walt
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Customer Service in a Social Media Dominated World. Do we need to update customer service? Is it still relevant? I feel YES – but with some updates needed to reflect the world we live in these days. There are some things we can’t ignore that greatly impact what we view as good customer service these […]
customer service webinars

3 Ways Webinars Can Help With Online Reputation Management

by Walt Bayliss
Webinars are effective tools in generating leads and converting them into customers. The interactivity of the platform makes it one of the best ways to market products and services no matter the industry. But what about customer retention? How can webinars help businesses keep their customers happy and manage their online reputation at the same time? How can webinars help businesses keep their customers happy? (Tweet This.) Onboarding Webinars A considerable number of complaints customers have against a product or service stems from the fact that they weren’t properly onboarded. Unfulfilled customer expectations are one of the most overlooked causes […]
customer service facts

[INFOGRAPHIC] Customer Service Facts (And What You Can Do About Them)

by Walt Bayliss
Customer service is an essential part of a good brand reputation. Some might even say that it’s THE most important factor in creating customer loyalty and empowering brand ambassadors. So how do you make sure your business is performing as well as, if not better then, the others in your industry? Check out the following infographic for some customer service insight and tips on how to be more than just a run of the mill brand.  
customer survey tips

Four Don’ts: What NOT To Do When Conducting Customer Surveys

by Walt Bayliss
Customer surveys are essential especially when a brand is serious about enhancing their products or services. Soliciting feedback allows your audience to see your sincerity in providing great service and it can serve as a preventative strategy in managing your brand’s online reputation. And while knowing the dos for a successful customer survey are important, it’s also imperative that you know the don’ts. DON’T get too personal. Asking for information that are too intrusive – even when you feel like there’s a point to them – can drive respondents to abandon your survey. If you must ask, the items must be […]
customer survey tips

Six Important Dos When Conducting an Effective Customer Survey

by Walt Bayliss
Customer service is not only new marketing for modern businesses, but it’s also become the most efficient and proactive method of reputation management. Having happy customers ensure that you have less bad reviews to worry about and that those bad reviews don’t have as much negative effect to your brand’s reputation. So how do you keep your customers happy? How do you make sure you always provide the best experience to your clients? Why, by asking them, of course! Conducting customer surveys regularly will assure your customers that you’re dedicated to enhancing the services you provide. They give the impression […]
onboarding webinars prevent bad reviews

Can Onboarding Webinars Prevent Bad Reviews?

by Walt Bayliss
Customers complain about businesses. That’s a fact. There are a lot of factors that cause complaints, and many businesses might not have the resources to address each and every one of them. But wouldn’t you want to be able to resolve at least a fraction of your customer issues even before it starts? This is where an onboarding webinar comes in. See, there’s a not insignificant number of your customers who have issues with your product or service not because it’s lousy, but because they haven’t been properly onboarded. They might know the basic functions of what they purchased – […]
match webinars with buyer's journey

How to Use Webinars in Every Stage of the Buyer’s Journey

by Walt Bayliss
Every customer or lead or prospect is different, but the buying process they go through is pretty much the same. It’s your job as a business owner to match your marketing content to meet the needs of your audience whichever stage they are in the buyer’s journey. Match your marketing content to meet the needs of your audience wherever they are in the buyer’s journey. [Tweet this] That’s one of the most awesome things about webinars. They can be used not only to convince qualified leads to make a purchase, but also to attract fresh prospects, and nurture relationships with […]

Online Reputation Management: A Do-It-Yourself Guide [INFOGRAPHIC]

by Walt Bayliss
Online reputation management does not have to be something only firms can do. With a bit of research and dedication, small business owners and devout do-it-yourselfers can manage their own brand online. Here are three important practices you can get started with to make sure your online rep stays pristine and protected. Download this free eBook for even more D-I-Y steps in managing your online reputation. RESPOND AND ENGAGE. Social media has become the platform most commonly used by customers to engage with a business. Make sure your brand is visible online so your customers can easily find you. And reply to ALL messages – you want to establish a […]
customer service tips

5 Ingredients of Outstanding Customer Service

by Walt Bayliss
No matter your industry or the size of your operation, customer service is an essential part of it. Sure, having a great sales team and an excellent product can drive growth, but only at the beginning. What gets customers to come back and become ambassadors of your brand is how they are treated by your business and how you made them feel. A customer experience report has revealed that 82% of people have stopped doing business with a company not due to issues with the product or its price, but due to a poor customer service experience. Good customer service […]